Contact Us | TrakMaps

Technical Support

Please fill out this form and our support team will get back to you today or the next business day.

Your serial number has the following format: XXXX-XXXX-XXXX-XXXX

It's located inside the TrakMaps product case (left-hand side) or in My Account.

If you cannot locate your TrakMaps serial number, please contact us.

In order to better assist you, please provide as many details as possible.
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Live Chat

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  • 877-861-8725 | Toll-free
  • 514-600-0632 | Local


  • 877-861-4995 | Toll-free
  • 514-500-1195 | Local

Operating Hours

  • Monday - Friday
  • 8:30 a.m. to 5:00 p.m. (ET)
  • Our phone lines are closed between
  • 12:00 p.m. - 1:00 p.m. (ET)


Learn More


9045 Cote de Liesse, Suite 202
Dorval, QC  H9P 2M9

Please contact us before returning or exchanging any merchandise or to book an appointment at our offices.

If you are picking up an order, we'll inform you by e-mail once the order is ready.


Found an inaccuracy in a product?

Found an inaccuracy in a product? Discovered a new trail? We appreciate any feedback, and it's quick and easy to submit it.

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If you sell to the outdoor market, we're looking for you!

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Come get the latest outdoor products at one of the shows we'll be participating at. Benefit from sweet deals and meet our team!


We live for the outdoors

Our priority is to ensure you have the map you need to make your way around confidently and safely.